Terms and conditions

1. CONTENT OF THE OFFER

KRK ADRIA d.o.o., travel agency, Linardici 28/4, 51500 Krk (the agency) provides guest services according to information available on this web site, description and schedule of the confirmed reservation (offer), except in case of illness or death of the host or his immediate family, and the extraordinary circumstances which could not be foreseen or eliminated (natural events: earthquakes, floods, fires, droughts, wars, strikes, terrorist actions and limitations issued by the government: mobilization, confinement from the country).
 
2. INQUIRIES AND RESERVATIONS AND PAYMENTS

Inquiries and booking of accommodation can be done electronically.
 
After confirmation, the customer fully accepts these General Terms and Conditions. In other words, everything stated in the General Terms and Conditions becomes legally binding for the guests and the agency. The guest is obliged to provide the information necessary in the booking procedure. To confirm your reservation deposit is required. The rest of total price must be paid in the unit upon arrival to the owner.
 
3. PRICE OF SERVICES

The price of accommodation includes the basic service, accommodation and editor of the usual ratio of consumption (electricity, water, gas) and weekly changing of bedlinen and towels.
 
Special services are not included in the price, and the guest pays it additionally. So, all services which guest decide to use additionally and are not specified in the offer or voucher will be extra charged.
 
Accommodation prices are in KUNA or EUR . The Agency is committed to indicate and recapitulate exactly the price in private accommodation, and by accepting that offer or by confirmation of reservation guest agrees with the same.
 
By paying the advance, agency guarantees the price of accommodation, stated in the calculation according to which the advance was paid.
 
If in the accommodation reaches more people than stated in the offer or voucher, the service provider can deny the extra customers accommodation or has the right to charge for unannounced guests. 
 
By accepting the offer, guest confirms that he is familiar with description and capacity of accommodation unit.
 
4. CATEGORIZATION AND SERVICE DESCRIPTION

The accommodation units are described according to the official categorization of the authorized institution, and based on the actual state of the unit being published. Standards of accommodation and other services in different places and countries may be different and not comparable.
 
Accepting the offer guest confirms that he is familiar with the relevant data, descriptions and pictures of each accommodation unit that the agency sends within the offer.
 
On the day off arrival, guests can arrive after 14.00 hours and on the day of departure has to leaving the unit until 10.00. 
 
The key of rented unit guest will receive in accommodation unit by the service provider.
 
5. AGENCY'S RIGHT TO CHANGES AND CANCELLATION

The agency may change or cancel the reservation if before or during vacation unexpected circumstances occur that can not be avoided (Section 1). Booked accommodation can be substituted only with the approval of the client and only by the accommodation of the same or higher category and at the price of accommodation that was booked. If the alternative accommodation is available only in a higher category and at a price 15% higher than the cost of accommodation that was booked, the agency has the right to charge the price difference upon consulting the customer. If the agency is unable to offer a replacement, the agency reserves the right to cancel the reservation upon prior customer notification at least 7 days before the start of the service, and guarantees a full refund of the amount paid. If agency is not able to offer a replacement on the day of arrival, the agency will try to provide information about the accommodation that is not the agency's offer and guarantees the refund of the complete paid amount.
 
6. GUEST'S RIGHT TO CHANGES AND CANCELLATION

If the customer wish to change or cancel reservations that he made previously, it must do so in writing (e-mail or fax). The change includes the change in the number of persons, change of the dates of arrival and / or departure, or a change of accommodation unit. Any change made before arrival date or during the vacation will be considered a cancellation, unless the agency and service provider do not agree with the changes.
 
Acceptance of offer / reservation confirmation automatically imply acceptance of these General Terms and Conditions. Guest acknowledges that he is familiar with the agency's obligations to guarantee occupancy to service provider / owner of the building for the entire reserved period with the number of persons that is reserved by the customer. Accommodation unit reserved by the customer in the meantime, could not be offered to other potential guests.
 
in case of cancellation before arrival paid deposit, regardless of the date of cancellation, can not be  returnedin case of cancellation during the stay in accommodation unit, the customer is required to pay the full amount specified in the voucher and any additional services you chose to use, unless it is agreed different with an agency and service provider.

The agency offers guests the opportunity to find a new passenger / user for the same reservation if possible (this depends on the serivce provider also). New reservation holder accepts all obligations under these General Terms and Conditions.
 
In case that guest wants to reactivate an already cancelled reservation (if the dates are still free and with the permission of the agency) it is required to pay the total price at the date of the renewal of the reservation, including all charges and any costs incurred during cancellation and renewal.

 
7. AGENCY'S OBLIGATIONS

The agency's obligation is to take care, in good faith, of providing booked services and about the choice of service providers, also takes care of the rights and interests in accordance with good practices in tourism. The agency will carry out all stated obligations in full and as described above, except in extraordinary circumstances (Article 1), then proceed as described in Article 6.
 
8. GUEST'S OBLIGATIONS

The customer is required to:
  • Possess a valid passport, and procure it at time if necessary,
  • Upon arrival in accommodation unit, guest must present a passports or identity cards of all persons to service provider for registration and also confirmation of payment (voucher received from the agency by email or mail) and pay amount specified in the voucher, otherwise can not get the key.
  • Confirming the reservation, the customer accepts that will pay any damage he make in accommodation to the service provider on the spot,
  • Obey house rules in accommodation facilities, as well as cooperate with the service providers in good faith,
  • In the case of serious breach of the house rules and premature abandonment of the facility at the request of the service provider, the customer is not released from the settlement cost of accommodation for the entire reserved period unless the service provider agrees that guest is not obligated to pay the entire reserved period.
  • The customer will bear the responsibility and costs occurred by disrespect of obligations 

9. LUGGAGE

Agency is not responsible for luggage that is destroyed, lost, damaged or stolen in the  accommodation. Lost or stolen property has to be reported to the service provider, the agency or local police station.
 
10. GENERAL CONDITIONS

Confirming the reservation / offers guest fully accepts these General Conditions.
All disagreements both sides will try to resolve amicably. In case of dispute, the jurisdiction has the court in Krk.
 
11. PRIVACY

Agency agrees that personal data provided from the guest upon reservation will not disclose to other persons or companies, but will eventually be used only for internal marketing purposes. Guest agrees that the agency uses his contact information (primarily e-mail address) to send special offers.
 
The Agency shall, upon request immediately remove its data from the records.